Frequently asked questions

• How do I reset my password/forgotten login details?

  If you have forgotten your password for logging into HSBC Thrive Benefits, thankfully you can reset your own password!
  
  Please go to the HSBC Thrive Benefits login page and click Forgot Password? and enter the email address associated with your account.

   

  

   

  You will then be sent a password reset email with a URL to copy and paste into your browser! 

• Where do I go if I have further questions or an issue with one of my benefits?

  For Group Insurance benefits please contact HSBC Life or consult the information in the tile in HSBC Thrive Benefits.
  
  For Third Party Benefits please consult the specific sign-up instructions in the tile and specific help articles.
  
  Please reach out to us in our contact form if you still require further assistance!