Billing & Payments
- How to access my invoice and make payment if my Thrive access is already revoked?
- Will I be billed on a pro-rata basis if the service is terminated before month end?
- What is the service cancellation policy?
- How will I receive my refund / chargeback?
- How long will it take for me to receive my refund / chargeback?
- How to request for a refund / chargeback?
Managing Benefits
Managing Employees
- How do I complete and upload the census template file?
- How to action incomplete data and missing enrollment data
- How do I add/remove employees?
- How do I edit / modify employee information?
- How do I view my platform analytics?
- Can we integrate payroll or HR systems into the Thrive Benefits platform?